HR Services Lead Analyst | 12 To 15 Years | Kolkata
Capgemini
10 - 17 years
Kolkata
Posted: 9/17/2024
Job Description
Job Description
Design and deliver effective, creative process strategies and best practices to deliver high quality HR Admin operations and play an active role in developing his/her team, recruiting, training, backup planning and attrition management for his/her team.Interface with clients regarding specific job orders, issues, improvements, escalations, etc.Responsible for generating, maintaining and managing strong relationships with the client and fulfilling client HR ops needs within minimal time able to handle daily activities which include client handling, escalations, deliveries.Responsible for ensuring client and management reporting & proactive projection of challenges and probable solutions and manage the client engagement.Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds and respond to client’s queries & escalations accurately (via phone, live chat, email and case management system).Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.).Must have strong track record of client management, team management, other stakeholder management and clear understanding of SLA, KPIs and targets and should have experience of driving it.Leadership and organizational skills to meet deadlines very good knowledge of continuous improvement methodology, automation and robotization tools.Experience of managing employee life cycle activities like personal/job/pay changes, HR documentation, New hire/onboarding, transfers, leave & absences, promotions, relocations, separations, etc System data entry experience (Oracle HCM, Taleo, SuccessFactors, etc.).
Primary Skill
Valid experience of 10-17 years in HR domain.Team management.Experience in leading HR service delivery & transformation.Experience in HR technology.
Skills (competencies)
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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